Thank you for your feedback! We apologize for any inconvenience caused by the delayed delivery of one of your order's items. Please be assured that your order was shipped in two separate packages to ensure safe and secure delivery. This sometimes results in a slight delay between arrivals, which unfortunately wasn't communicated clearly to you beforehand.
Regarding the missing notification, we deeply regret any oversight that may have led to you not receiving an update about the split shipment. We strive to keep our customers informed at every stage, and it seems we fell short in this instance.
We're glad to hear that despite the initial hiccup with delivery, the missing piece eventually arrived safely, albeit taped up due to possible handling issues during transit. We're constantly working to improve our shipping processes and communication to prevent such occurrences in the future.
Thank you for your patience and understanding. We appreciate your business and hope to serve you again soon with a seamless experience.
