I ordered the part on 09/28 and received no confirmation of order. On 10/05 I emailed support and instructed the order to be cancelled and my money refunded. No response. On 10/08 I received a notice that my order hadn’t shipped yet shipped, with a broken link for shipping. I emailed again with a screenshot of my email sent instructing to cancel the order BEFORE it shipped and received the following response:
“Thank you for your message. We completely understand you'd like to cancel, and we're sorry for the inconvenience — but unfortunately, your order has already shipped, so we're unable to cancel it at this point.
Here are your shipment details:
Carrier: USPS
Tracking number: 9214….
Estimated delivery: 2–5 business days
If you no longer need the order, here's how you can return it easily without any return shipping cost:
Keep an eye on your tracking number as your package approaches delivery.
When the package is out for delivery, the tracking information will update with the delivery driver's phone number.
Contact the driver directly and let them know you'd like to refuse the delivery.
The package will then be returned to us automatically.
Once we receive confirmation that the package has been returned, we'll issue a full refund to you right away.
If you have any questions or need further assistance, please don't hesitate to reply to this email.”
When has a delivery drivers phone number EVER been provided to contact directly? Never…this is a scam company